Frequently Asked Questions About Terms & Conditions
Yes. You can close your account anytime from your settings without penalty. If you have funds in your wallet, we'll process a withdrawal to your registered payment method before closing. Closing is instant; support will confirm when it's done.
Contact support with your transaction ID and the reason for the dispute. We investigate within five business days and contact you with our finding. If we agree the transaction was unauthorized or incorrect, we refund the amount to your registered JazzCash, Easypaisa or Raast wallet.
Deposit and withdrawal limits depend on your payment method and account history. Check your account settings or contact support to see your current limits. You can request a limit review after demonstrating account activity.
Fair play means every game outcome is generated randomly and independently. We don't manipulate tables or slots in real-time. Game studios publish their RTP information where available; you'll see it in the game details inside your lobby.
Inactive accounts are safe. Your wallet funds stay yours indefinitely. We don't charge dormancy or inactivity fees. You can log back in and play anytime; your balance will be exactly as you left it.
We can update terms, but we'll notify you via email at least 30 days before changes take effect. If you don't agree with new terms, you can close your account without losing access to any funds you've already won.
We keep your name, email, payment details, transaction history and game play log. This is needed for account security, payment processing and compliance. You can request a copy of all your data anytime from account settings.
